At Coquettes Lingerie Store, we combine the elegance of French-inspired lingerie with seamless service. Our discreet shipping and thoughtful returns process reflect the same sophistication you expect from our intimate apparel collections.
Shipping Information
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days delivery)
Delicate items like our French lace chemises and bustier lingerie are carefully packaged in signature discreet boxes to ensure they arrive in perfect condition.
Note: International customers may be subject to customs fees. We recommend tracking your package through the provided shipping confirmation.
Returns & Exchanges
We want you to feel as confident in our return process as you do in our exquisite lingerie. Please review our policy carefully:
Return Window
15 days from the delivery date for most items (see exceptions below).
Eligibility Requirements
- Items must be unworn, unwashed, and in original condition
- All tags must be attached
- Original packaging (including our discreet outer box) required
Non-Returnable Items
For hygiene and quality assurance, we cannot accept returns on:
- Bodystockings, bustier lingerie, or babydolls removed from protective packaging
- Custom-sized or altered intimate apparel
- Costume shoes and dancewear showing signs of wear
- Bodysuits with removed hygiene strips
- Personalized/monogrammed items
Return Process
- Contact Us: Email [email protected] within 15 days using our template below
- Wait for Approval: Our concierge team responds within 1 business day with instructions
- Package Securely: Include all original packaging and tags
- Ship Back: Send to our Savannah boutique using a trackable method
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Dear Coquettes Concierge,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return:
– [Product Name] in size [Size], color [Color] – [Reason for return]
Please advise if you require any additional information.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]
Refund Details
- Timing: 3-5 business days after we receive your return
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Non-refundable unless due to our error
Exchange Policy
For size exchanges on lingerie or costume items:
- We ship replacements after receiving the original item
- Price differences will be refunded or invoiced
International Returns
Customers outside the U.S. are responsible for customs fees. We recommend declaring packages as “Returned Goods” to potentially reduce fees.
Damaged or Incorrect Items
For delicate pieces like French lace chemises or competition heels:
- Contact us immediately with photos
- We provide prepaid return labels when applicable
- Expect priority processing for replacements
For any questions, please contact our discreet customer service team at [email protected].